Privacy Policy
Last Updated: 16/09/2025
At Aah Fruits and Vegetables (“Company”, “we”, “our”, “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights.
1. Information We Collect
When you use our website or services to order fresh fruits and vegetables, we may collect the following types of information:
- Full name
- Mobile number (verified via OTP)
- Email address
- Delivery address (city, state, postcode, country, landmarks)
- Current location (for delivery purposes)
- Order details and any other information you provide while placing orders or communicating with us
2. How We Collect Information
- Directly from you: when you place an order, register, or contact customer support.
- Verification tools: OTP verification to confirm mobile numbers.
- Automatically: limited technical data such as IP address or device information when you access our website (if applicable).
3. How We Use Your Information
We use the information we collect to:
- Process and deliver orders efficiently and accurately.
- Send OTPs, order updates, and payment confirmations.
- Provide invoices, receipts, and delivery notifications via WhatsApp, email, or SMS.
- Respond to support requests and resolve issues such as delays or delivery problems.
- Improve our products and services and personalize your experience.
4. Sharing of Information
We do not sell your personal data. We may, however, share your information in limited circumstances necessary to provide our services:
- Delivery partners: to fulfill and complete deliveries.
- Payment processors: such as Razorpay, to complete secure transactions.
- Legal or regulatory authorities: when required by law or to protect our rights.
- Service providers: third-party vendors who support our operations (under strict confidentiality obligations).
5. Data Retention & Security
- Retention: We retain personal information only for as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes.
- Security: We implement reasonable security measures to protect data from unauthorized access, disclosure, or misuse.
- OTP Verification: used to strengthen account and transaction security.
6. Children’s Privacy
Our services are intended for users who are legally able to purchase goods. We do not knowingly collect personal information from individuals under 18. If we discover that information from a child under 18 has been collected, we will promptly delete it.
7. Your Rights
You have the following rights with respect to your personal information:
- Access: Request access to the personal data we hold about you.
- Correction: Request correction of inaccurate or outdated information.
- Deletion: Request deletion of data when it is no longer necessary for the purposes for which it was collected (subject to legal or contractual obligations).
8. Third-Party Links & Services
Our website may include links to external sites or services. We are not responsible for the privacy practices or content of those third-party sites. Please review their privacy policies before providing personal information.
9. Changes to this Policy
We may update this Privacy Policy periodically to reflect changes in our business or legal requirements. When we update the policy, we will post the revised version on our website with a new last updated date. We recommend reviewing this page periodically.
10. Contact Us
- Phone: 9894903189
- WhatsApp: 9894903189
- Email: aah.fruitsvegetablessuppliers@gmail.com
- Address: Aah Fruits and Vegetables, No 23, Chinnaiya Nagar, Bharathi Nagar, M.G.R Street, Koyambedu, Chennai, Tamil Nadu – 600097, India